Flat-rate hours are, as we know, inventory that expires at the end of the day. If the hours aren't sold and completed, we never get the chance to get them back. Since you'll be able to determine where you may be falling short prior to the end of the day, you have an opportunity to manage the outcome and sell available hours.
Monitor the performance of your shop at any level; shop, group, or individual technician. - In organizations with multiple locations, you'll now have the ability to monitor performance remotely in real-time.
- Since service advisors, dispatchers, team leaders, and technicians are literally "on the same page", there's a centralized focus on delivering a shared flat-rate goal each day.
You can monitor the live performance of each technician in the shop in an easy to read interface. You'll know; their flat-rate goal for the given day, how many hours they've completed for the day, how much work is currently scheduled and uncompleted, and the number of flat-rate hours they'll need to accomplish their goal by days end.